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Frequently Asked Questions

When will items ship?

If the item is in stock, it will ship within 24 hours of processing. If the item is not in stock, please allow 2-3 days for production and shipment.

How are shipping charges assessed?

Shipping fees for standard freight are tiered and based on the purchase value. Expediated freight options are an estimate and actual charges may differ. 

The following table summarizes freight costs.

Packaging & Handling Fee - $5.00 added to each transaction.

 

Purchase Level

UPS
Standard

FedEx
Two Day

FedEx
Next Day

Up to $25.00

$10

$50

 $60

 $50

$12

$65

 $80

$100

$15

$75

$90

$200

$18

$85

$100

$300

$25

$100

$150

$400

$40

Email for Quote

or $150 Online

Email for Quote

or $200 Online

$500

$50

Email for Quote

or $175 Online

Email for Quote

or $230 Online

$600

$60

Email for Quote

or $200 Online

Email for Quote

or $260 Online

$700

$70

Email for Quote

or $225 Online

Email for Quote

or $290 Online

$800

$80

Email for Quote

or $250 Online

Email for Quote

 or $320 Online

Above $800

FREE

Email for Quote

Email for Quote

 

Exceptions to Shipping Pricing Above 

Shipments to Hawaii, Alaska and Canada will be charged on the above schedule and then a follow up invoice will be sent if actual shipping costs via UPS or Fed Ex exceed the amount charged during checkout. For shipping estimates on special orders, please email us at dave@hvacexpress.com or call (425) 248-0412.

Larger & heavier items (turbine vents, large roof caps) will be priced out at the most economically efficient price and an adjusted freight price will be emailed to you.

What is your return policy?

We have a 30 day return policy. Please email us at dave@hvacexpress.com or call (425) 248-0412 if you need to return your item and we will provide you with a return authorization code to write on your packing slip and return to us. Item must be in condition to resell and we will refund everything except for the initial shipping costs. If a product is defective or damaged, we will replace it promptly and cover shipping costs.

 

What quantity discounts are available and how do I receive the discount?

Quantity discounts will be given based on the following scale of # of items purchased.

10 Items - 5% Discount

20 Items - 10% Discount

50 Items - 20% Discount

100 Items - 25% Discount

Purchase your items through our check-out process and the Paypal payment process and upon receipt we will refund your discount amount to your credit card and confirm via email. Purchases can also be made by contacting us at dave@hvacexpress.com or call (425) 248-0412 and we will invoice you via Paypal for the discounted order price. Thank you for visiting the HVAC Express Online Store!

 

Trade Discounts

We offer trade discounts to repeat customers and those interested in quantity purchases. Please email us at dave@hvacexpress.com or call (425) 248-0412  for more details.